Enterprise two-way messaging platform provider Teckst has announced that they have partnered with the New York Mets to enable real time, human-to-human text and mobile messaging between teams and and fans. Through this partnership, The Mets’ business development reps will be able to include text and mobile messaging in their communications workflows with fans.
Mets reps use the Teckst platform to streamline the sales and service process by adding a more efficient and effective outreach channel, as an additional inbound option for fans looking to buy tickets, and as more convenient channel for their ever-evolving client. Teckst text-enabled the Mets reps’ existing office phone numbers and integrated with their CRM, Microsoft Dynamics, so messaging could happen alongside all other communication channels without needing to utilize an outside platform. These steps ensured a seamless experience for reps and accurate attribution and analytics for management.
For added convenience, the Teckst mobile app– fully integrated with CRM– records all text and mobile messaging conversations so reps and fans can talk on their own time without the organization losing any visibility into activity.
“Sales and service reps were already texting fans to accommodate their schedules and preferences, but it either didn’t get logged into the CRM or the rep had to take time to do it manually,” said Kenny Koperda, NY Mets Senior Director, New Business Development. “The Teckst integration allows messaging, which was already happening informally, to become a documented and measurable part of the sales, service, and fan engagement process.”
For a growing number of teams and venues, text and mobile messaging has become part of the customer journey for ticket sales, fan engagement, and support.
To learn more about Teckst or request a demo, please visit https://teckst.com.
About Teckst: Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. They text-enable a company’s current phone numbers and pull the SMS messages along with those from other chat providers directly into the CRM, where reps can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Founded in 2014, today Teckst powers messaging for leading brands across a variety of industries, including The Atlanta Hawks, ESPN, Lyft, T-Mobile, and Chanel.