Enterprise two-way messaging platform provider Teckst has announced that they have partnered with the Atlanta Hawks to enable real time, human-to-human text and mobile messaging between the team and its fans. Through this partnership, The Hawks’ front office can now communicate with fans via SMS or other popular mobile channels, such as Facebook Messenger.
Hawks reps use the Teckst platform to streamline the sales and service process by adding a more convenient and effective outreach channel, as an additional inbound option for fans looking to buy tickets, and as a more convenient contact method for busy clients. Teckst text-enabled the Hawks’ existing phone numbers and integrated with their CRM, Microsoft Dynamics, so messages can be sent and received alongside those from other communication channels without reps having to use an additional platform. These steps ensured a seamless experience for reps and accurate attribution and analytics for management.
For added convenience, the Teckst mobile app– fully integrated with the Dynamics CRM– records all text and mobile messaging conversations. That means reps and fans can talk on their own time without the organization losing any visibility into activity.
“Teckst is an innovative lead-generation platform that allows us to serve each of our fans in a personalized way,” said Eric Platte, Vice President of Ticket Sales for the Hawks. “It gives us new opportunities to provide on-demand communication that best fits our clients’ needs.”
For a growing number of teams and venues, text and mobile messaging has become part of the customer journey for ticket sales, fan engagement, and support.
To learn more about the Atlanta Hawks, please visit http://hawks.com.
About Teckst: Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull the SMS messages along with those from other chat providers directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Founded in 2014, today Teckst powers messaging for leading brands across a variety of industries, including The New York Mets, ESPN, Lyft, T-Mobile, and Chanel.
To request a Teckst demo, please visit https://teckst.com/demo.