Oracle Cloud Customers Can Now Send and Receive Customer Messages within Existing CRM Workflow
New York, NY – July 18, 2018 — Teckst, a leading provider of two-way messaging for businesses, today announced the availability of its customer support platform in the Oracle Cloud Marketplace, offering two-way messaging capabilities to Oracle customers looking to save time and money while providing a superior customer experience. Teckst integrates with the incident, allowing agents to text with multiple customers simultaneously within the organization’s existing workflows. The platform’s analytics flow into native Oracle reports or to other integrated third-party applications such as Domo and Tableau.
The Teckst integration can be completed within one to three business days, allowing Oracle customers to take advantage of features such as reply-enabled shipping notifications, pop-out functionality to view multiple conversations at once, and the ability to send customer satisfaction surveys via text message.
The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is the industry’s broadest and most complete public cloud, delivering enterprise-grade services at every level of the cloud technology stack including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and data as a service (DaaS).
“Teckst’s integration with Oracle is yet another example of our commitment to facilitating continuous conversations between brands and their customers while providing a seamless agent experience,” said Teckst CEO Josh Rochlin. “Teckst’s participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Teckst.”
The Oracle Cloud Marketplace offers an intuitive user interface to browse and search for available applications and services, as well as user ratings and reviews to help customers determine the best business solutions for their organization. With its new automated application installation features, customers can easily deploy provider business applications from a centralized cloud interface.
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. They text-enable an organization’s current phone numbers and pull the SMS messages along with those from other chat providers like Facebook Messenger directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Oracle, Salesforce, Zendesk, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Started in 2014 by marketing and mobile expert Matt Tumbleson, today Teckst powers messaging for leading brands across a variety of industries, including ESPN, Lyft, T-Mobile, and Chanel. Check out Teckst today at teckst.com, or email firstname.lastname@example.org to get more information.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.
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