Today 2 out of 3 US travelers have shopped or booked a flight or hotel room on a mobile device

Communicate with travelers before, during, and after trips on the channels they’re already using

How Does Teckst Work?

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to respond directly to SMS and mobile messages within your current workflow.

How to Use Teckst for Travel

Reply-Enabled Notifications:

Send confirmations, updates, and other automated messages, allowing customers to simply reply with follow-up questions instead of burdensome channel-switching.

Ultimate Convenience:

Delight on-the-go travelers with the ability to text in a question or request instead of waiting on hold as they’re running to catch a flight or board a train.

Keep Customers Informed:

Head off calls and social media complaints by proactively informing travelers of delays, cancellations, and possible weather events on the channel they are most likely to read.

Loyalty and Retention:

Keep in touch with customers on their most used channel to provide promotional updates, special offers, and concierge services.

Why Use Teckst for Travel and Hospitality?

Integrate Seamlessly:

Our pre-built CRM and analytics platform integrations allow agents to respond to messages with no workflow interruption and give managers visibility into all customer interactions.

Generate Revenue:

Keep in touch with travelers on their most used messaging apps to notify them of available inventory and promotions.

Delight Customers:

Use messaging as a concierge service to connect people to the experiences they want.

Gather Data:

Record important data about your customers’ travel preferences and use it to build stronger relationships.

Deflect Calls:

Provide travelers with helpful updates such as weather, flight delays, or available upgrades.

Send Surveys:

Get guest feedback without sending customers to a URL.

CRM Integrations for Travel

Custom CRMs

Teckst was designed to be CRM-agnostic, allowing for seamless integration with custom-built, homegrown systems. We put the agent experience first, matching workflows by creating tickets within existing queues agents are already using.

Learn More

Salesforce

With Teckst, inbound customer messages create cases within existing queues to maximize agent efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform or switch between tools.

Learn More

Custom CRMs

Teckst was designed to be CRM-agnostic, allowing for seamless integration with custom-built, homegrown systems. We put the agent experience first, matching workflows by creating tickets within existing queues agents are already using.

Learn More

Salesforce

With Teckst, inbound customer messages create cases within existing queues to maximize agent efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform or switch between tools.

Learn More

Teckst in other Industries

Teckst for
Retail

Use messaging channels to drive store and website traffic, improve the in-store experience, and deflect calls by providing quick answers to frequently asked questions like “Where is my order?”

Teckst for
Sports and Events

Increase ticket sales by adding a new acquisition channel. Strengthen fan loyalty with notifications about available tickets and promotions and helpful updates on everything from weather delays to special events.

Teckst for
Services

Create “forever conversations” with your customers that blur the line between customer support and marketing and keep your service top of mind. Use messaging to help with acquisition, retention, loyalty, and referrals.