Reduce acquisition costs and increase retention and loyalty by creating continuous conversations with your customers

Communicate with your customers on their most preferred channels

How Does Teckst Work?

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to respond directly to SMS and mobile messages within your current workflow.

How to Use Teckst for Services

Lead Generation:

Ensure that prospects can receive answers about your service offerings within minutes to avoid site bounces and help ensure conversion.

Reply-Enabled Notifications:

Send appointment confirmations, updates, and other automated messages, allowing customers to simply reply with follow-up questions instead of burdensome channel-switching.

Touchpoint Process:

Add messaging as an activity within the sales process and use it to communicate with prospects on their favorite channels.

Loyalty and Retention:

Keep in touch with customers on their most used channel to provide promotional updates and communicate special offers.

Why Should Service Providers Use Teckst?

Integrate Seamlessly:

Our pre-built CRM integrations allow agents to respond to messages with no workflow interruption.

reduce acquisition costs:

Connect with prospects by sending them offers, notifying them of new services, answering questions, promoting benefits, and prompting them to complete orders in process.

Improve Retention:

Build lasting relationships by creating “forever conversations” with your customers that blur the line between customer support and marketing.

Delight Customers:

Use messaging to proactively communicate about new service offerings.

Deflect Calls:

Use messaging for tech support and common inquiries such as forgotten passwords.

Send Surveys:

Get customer satisfaction feedback without sending customers to a URL.

CRM Integrations for Service Businesses

Zendesk

Teckst matches workflows so that initial customer texts create tickets within existing queues. To respond, agents may utilize the public reply or Teckst’s widget, which pops out to maximize agent efficiency.

Learn More

Salesforce

With Teckst, inbound customer messages create cases within existing queues to maximize agent efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform or switch between tools.

Learn More

Zendesk

Teckst matches workflows so that initial customer texts create tickets within existing queues. To respond, agents may utilize the public reply or Teckst’s widget, which pops out to maximize agent efficiency.

Learn More

Salesforce

With Teckst, inbound customer messages create cases within existing queues to maximize agent efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform or switch between tools.

Learn More

Teckst in Other Industries

Teckst for
Retail

Use messaging channels to drive store and website traffic, improve the in-store experience, and deflect calls by providing quick answers to frequently asked questions like “Where is my order?”

Teckst for
Travel

Keep in touch with travelers before, during, and after a trip with notifications about available inventory and promotions, updates about weather conditions or area attractions, and satisfaction surveys.

Teckst for
Sports and Events

Increase ticket sales by adding a new acquisition channel. Strengthen fan loyalty with notifications about available tickets and promotions and helpful updates on everything from weather delays to special events.