More than 40% of shoppers age 18-36 use messaging apps to research products prior to purchasing online

Meet your future customers and talk to your current customers on the channels they use most

How Does Teckst Work?

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to respond directly to SMS and mobile messages within your current workflow.

How to Use Teckst for Retail

Product Questions:

Ensure that customers can receive answers about product details or availability within minutes to avoid cart abandonment and help ensure conversion.

Reply-Enabled Notifications:

Send order confirmations, shipping updates, and other automated messages, allowing customers to simply reply with follow-up questions instead of burdensome channel-switching.

Where is My Order (WISMO):

Give your customers a quick and easy way to ask this age old question and receive a prompt answer via text, deflecting time-consuming calls and providing a smooth customer experience.

Loyalty and Retention:

Keep in touch with customers on their most used channel to provide promotional updates and communicate special offers.

Why Should Retailers Use Teckst?

Improve Shopping experience:

Provide customers with answers quickly while they’re browsing on-site or in-store, including product specs or in-stock information.

Drive Store Traffic:

Keep in touch with customers on their most used messaging apps to notify them of promotions, new product offerings, store openings, etc.

Integrate Seamlessly:

Our pre-built CRM integrations allow agents to respond to messages with no workflow interruption.

Gather Data:

Record important data about customer behavior and use it to build stronger relationships.

Deflect Calls:

Send notifications for issues like shipping delays and provide quick answers to frequently asked questions.

Send Surveys

Get customer satisfaction feedback without sending customers to a URL.

CRM Integrations for Retail

Oracle

Teckst matches Oracle workflows so that initial customer texts create incidents within queues agents are already familiar with. To respond, agents will use Teckst’s widget, which pops out to maximize efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform to use a new channel.

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Salesforce

With Teckst, inbound customer messages create cases within existing queues to maximize agent efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform or switch between tools.

Learn More

Oracle

Teckst matches Oracle workflows so that initial customer texts create incidents within queues agents are already familiar with. To respond, agents will use Teckst’s widget, which pops out to maximize efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform to use a new channel.

Learn More

Salesforce

With Teckst, inbound customer messages create cases within existing queues to maximize agent efficiency. The integration is seamless by design, ensuring that agents don’t need to learn a new platform or switch between tools.

Learn More

A Retail Success Story

Shinola is an up-and-coming lifestyle product brand based in Detroit that is reinventing the “Made in America” movement with the finest craftsmanship of watches, bicycles, notebooks, and more. The brand is focused on providing an exemplary customer experience before, during, and after purchase. They approached Teckst to integrate messaging directly into their Zendesk platform, train their agents, and help their NPS on mobile customer service channels.

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