Teckst Content Library

Learn best practices for creating a great customer experience using two-way messaging

Customer Service Guide 2019
Teckst Starter Kit
Teckst Customer Service Guide 2019

Learn how you can use two-way messaging to meet customers on their favorite channels, providing personalized service while increasing agent efficiency and decreasing costs.

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Teckst Starter Kit: What to Expect When You Start Texting

This starter kit is filled with information about adding messaging to your customer service stack, including use cases for texting, picking a platform, integrating with CRM, staffing, messaging best practices, and metrics.

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Future of CRM Webinar
ESPN Teckst Webinar with SOCAP
Recorded Webinar: The Future of CRM- Aligning Sales and Support with the Customer Journey

CRM/Analytics thought leader Ryan McGuire describes the future of CRM as one where the customer journey is aligned from Sales to Support, and how your organization can take steps today toward making this transformation. Enterprise two-way texting platform provider Teckst provides enterprise use cases and examples.

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Recorded Webinar: Meeting Fans Where They Are- Customer Service in Real Time with ESPN's Doug Kramon

Learn how ESPN increased customer satisfaction scores while decreasing the cost for an agent seat after they started texting with WatchESPN and Fantasy Football fans. Doug describes the process of integrating messaging capabilities into ESPN’s CRM as well as learnings from the company’s experience over the last two years.

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White Paper: The Effects of Two-Way Texting on the Customer Journey

The next few years will see a major shift in demand for the tool sets needed for conversational commerce.  Learn how implementing messaging as a channel affects each point of the customer journey.

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Baby Boomers Texting
White Paper: Yes, Boomers Do Want to Text Your Company For Customer Service

While texting behaviors do differ a little by generation, customers of all ages will text for customer service if you make the channel easy to use. Learn more about how you can get all your customers texting.

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Call Deflection Guide
How To: The Teckst Guide to Deflecting Phone Calls, with Real World Examples

See how brands implement texting as a channel using Instagram, Twitter, Facebook, printed materials, emails, HTML code on their websites, and in-app.

 

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PDF Download: How Teckst Works, Integrations, Implementation

Get a general overview of how your company could implement text and mobile messaging today with Teckst, integrated with your existing CRM or customer service platform.

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