Customer Service Planning Guide 2019

Customer Service Planning Guide 2019: Using Messaging to Increase Agent Efficiency, Deflect Calls, and Improve Customer Satisfaction

More than half of consumers (54%) say that the customer experience at most companies needs improvement.¬†And one in three consumers will walk away from a brand they love after a single bad experience. Learn how you can use two-way messaging to meet customers on their favorite channels, providing personalized service while increasing agent efficiency and decreasing costs. In this guide, you’ll read about-

The State of Customer Experience Today
Texting and Mobile Messaging Throughout the Customer Journey
Today’s Customer Experience Trends: How Does Messaging Fit In?
Messaging in Practice: Use Cases, How to Get Started, How Top Brands Are Using Texting to Provide the Best Experience

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