Teckst facilitates continuous conversations between teams and their fans throughout the sales and service process.
New York, NY-July 13, 2018: Enterprise two-way messaging platform provider Teckst will be attending and sponsoring the Sports & Entertainment Alliance in Technology (SEAT) conference at the Gaylord Texan Resort in Dallas, TX from July 21 – 24.
SEAT is dedicated to executives, decision makers, and professionals who work in fields including technology, digital marketing, social media, CRM, mobile technologies, fan engagement, sales, and marketing across the worldwide sports and entertainment industry. Its core mission is to provide an opportunity for sports and entertainment leaders to network directly with industry peers.
Teckst is a platform that enables real time, human-to-human communication between teams and their fans. The application integrates seamlessly with CRMs like Microsoft Dynamics and Salesforce, allowing representatives to send and track messaging against sales activities and touchpoints in the sales and service process. Texts and mobile messages attach directly to opportunities alongside all other communications and also flow into the team’s analytics platform of choice for reporting purposes. For added convenience, the Teckst mobile app records all text conversations and pushes them to the CRM, ensuring that reps and fans can talk on their own time without the organization losing any visibility into activity.
Teckst already works with several sports teams to provide a great experience for both reps and fans and is eager to show their offering to teams who are looking to open up a more convenient channel of communication. Team sales reps currently use the Teckst platform to streamline the touchpoint process by adding a more efficient and effective outreach channel, or as an additional inbound option for fans looking to buy tickets. Teams also use Teckst to provide exceptional service to fans, making it easier to resolve issues and coordinate special events and activities such as player photo ops or pitching lessons.
“Team sales reps are already texting fans to accommodate their schedules and preferences, but it doesn’t get logged into CRM unless the rep does it manually,” said Teckst CEO Josh Rochlin. “Teckst facilitates continuous conversations with fans without disrupting the existing CRM workflow or sales process.”
To learn more about Teckst or request a demo, please visit http://www.teckst.com.
About Teckst: Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull the SMS messages along with those from other chat providers directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Founded in 2014, today Teckst powers messaging for leading brands across a variety of industries, including The New York Mets, ESPN, Lyft, T-Mobile, and Chanel.