Improve Customer Satisfaction and Experience by Meeting Customers On Their Favorite Channels

Use Texting and Mobile Messaging to Resolve Issues and Spark Continuous Conversations

What is Teckst?

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to respond directly to SMS and mobile messages within your current workflow.

What is Teckst?

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to quickly respond directly to SMS and chat messages within your current workflow.

What is Teckst?

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to quickly respond directly to SMS and chat messages within your current workflow.

CRM Integrations for Agent Efficiency

Teckst is designed to fit seamlessly into your CRM so agents don’t need to click in and out of different applications or change their existing workflows to receive and respond to text and mobile messages.  Agents can easily hold several concurrent conversations, increasing efficiency and ensuring that customers receive timely responses.

Teckst Oracle Integration

Features for Customer Service Success

Reply-Enabled Notifications:

Keep your customers from frustrating channel pivots by sending reply-enabled notifications such as order status.

Continuous Conversations:

See all past text messages in the widget (even those in closed tickets), giving agents context and allowing for ongoing conversations that build great customer relationships.

Content Library:

Ensure consistency by providing agents with suggested responses to common questions along with a library of approved images to keep brand messaging on point.

Manager Controls:

Assign messages to agents or queues, supervise conversations in real time, and pull helpful analytics.

Training and Best Practices:

Receive training and texting best practices, from placement of texting prompts to matching customer tone, from our experts.

Surveys:

Get customer satisfaction feedback without sending customers to a URL.

Why Customers Service Teams Should Use Teckst

Delight Customers:

Help customers avoid long hold times or web chats that keep them glued to the screen by text-enabling your toll-free numbers so customers can ask a question and go about their day.

Deflect Calls:

Move calls from the expensive phone channel by sending notifications for issues like shipping delays and providing quick answers to frequently asked questions.

Increase Agent Efficiency:

Save money and keep staffing levels under control by enabling agents to serve several customers at once.

Provide Quick Resolution:

Customers are more likely to answer texts immediately than emails or phone calls, making for faster issue resolution.

Learn How Companies Are Using Teckst