When we say integrated, we mean it

Teckst integrates into the world’s top CRMs and service platforms to create a native messaging experience with your business rules and configurations

Teckst puts enterprise-grade texting directly inside your CRM or service platform, which makes setup, training, and launch a snap.

Benefits of CRM Integrations

Analytics Integration:

Your rich messaging data can be ported into one or many other systems for analysis and learning.

Custom Configuration:

Teckst integrates directly into the data object you want (Task, Case, Lead, Contact, Opportunity, Account), making it easy to text with customers.

No Workflow Interruption:

Current workflows can stay intact, with messages imported directly into existing queues. Or, we can configure new routing and triggers based on your business.

Maximum Efficiency:

Agents can pop conversations out to monitor multiple cases at once.

No New Platforms:

Agents don’t have to learn an entirely new software or need to keep another window open to begin messaging with customers.

Continuous Conversations:

See past message history without having to click around (even those in closed tickets), giving agents context and allowing for ongoing conversations that build strong customer relationships.

Prebuilt Integrations

Teckst is fully customizable to your Salesforce workflows, including cases and custom objects.

Request Access

Teckst is an Oracle Gold Partner. Agents can subscribe to the Teckst workflow to read and respond to messages in the queue.

Teckst for Oracle

Teckst lives on the contact record, making texting efficient for reps. Our companion app ensures that no texts are missed outside working hours.

Request Access

Teckst uses the cases object and is fully customizable with Salesforce workflows.

Request Access

Teckst is an Oracle Gold Partner. Agents can subscribe to the Teckst workflow to read and respond to messages in the queue.

Teckst for Oracle

The Teckst widget lives on the contact, making texting efficient for reps.

Request Access

Teckst is integrated with the Zendesk ticket, and agents can use public reply or the Teckst widget and navigation panel to chat with customers.

Teckst for Zendesk

Teckst imports messages right into the Help Scout Mailbox.

Teckst for Help Scout

Respond to messages directly from your existing Freshdesk support queue.

Teckst for FreshDesk

Text with Zendesk tickets or use our sidebar to allow each agent to chat with up to 12 customers concurrently.

Teckst for Zendesk

Teckst imports messages right into the Help Scout Mailbox.

Teckst for Help Scout

Respond to messages directly from your existing Freshdesk support queue.

Teckst for FreshDesk

Teckst App

The Teckst app (available for iOS and Android) allows sales reps and agents to text with prospects and customers on their own time. It records all text conversations and pushes them to the CRM contact page.

Each user has their own individual instance of the app and only receives access to their own contacts and conversations. They can opt in to receive push notifications or emails about new messages, and filters will help them identify conversations that need immediate attention. Prospects can also be assigned priorities based on their value.

Get Started with Teckst

1

Step One:

Simply send us your the phone numbers you’d like text-enabled, CRM credentials, and an API token. We integrate Teckst with your CRM to match your current agent workflows in as little as a few hours.
2

Step Two:

Our training and account management team will ensure your top agents are ready to pilot. We recommend 30-day pilots to gather the data you need to fully succeed with a launch.
3

Step Three:

We coordinate your launch with all stakeholders within your company in order to make getting fully up and running as stress-free as possible.
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