Customers and Case Studies

Messaging Success Stories

Read about how ESPN creates a positive fan experience by interacting with fans on their own time. Teckst’s seamless Zendesk integration helped increase agent efficiency, CSAT scores, and reduce the volume of expensive phone calls.

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Learn how ride sharing provider Tesloop integrated Teckst with their CRM, using two-way messaging to communicate with riders more efficiently and accurately while keeping the human element intact.

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Winc Case Study

Subscription wine service Winc uses Teckst to provide support via SMS and Facebook Messenger for everything from questions about shipments to wine recommendations. See what their customers have to say.

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Our Customers

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“We’re meeting customers where they are. With ESPN Fan Support powered by Teckst we have been able to drive fans to new live streaming content on mobile devices in the moment.”

Doug KramonSenior Director of Customer Operations and Fan Support

Check out our stellar user reviews on Capterra! Read Reviews

“Teckst makes it easy to train our team so every agent, regardless of designated channel, can easily assist our members through SMS and Facebook Messenger.”

Stephanie Guastella
Head of Member Engagement, Winc