As many businesses work on improving the customer experience, they look to efficient, cost-saving technologies like IVR and chatbots. These avenues often seem the most logical for customer service…
This is a continuation of our CRM series with Ryan McGuire, which started with this post on Why CRM is Keeping Customer Support and Marketing Apart. While becoming more “customer-centric”…
Teckst is now available in the Oracle Cloud Marketplace, offering two-way messaging capabilities to Oracle customers looking to save time and money while providing a superior customer experience. Teckst integrates with the incident, allowing agents to text with multiple customers…
Customer service and marketing usually have little to do with each other in an organizational chart. However, the customer may engage with a brand through both customer service and marketing during…
Teckst will be attending and sponsoring the Sports & Entertainment Alliance in Technology (SEAT) conference from July 21 – 24.
These days all kinds of businesses seem to be moving to a subscription model, whether it’s meal kits like Blue Apron, shaving accessories like Dollar Shave Club…
If you write texts to customers, you know it’s much harder than it looks. Like doing a perfect push-up, flipping a fried egg without breaking the yolk, or putting a contact lens in for the first time, providing great…
There is no question that texting is the communication method of choice for most people, with 64% of consumers preferring texting to voice as a customer service channel. More and…
Download press release PDF here. View release on PRWeb here. Teckst seamlessly incorporates two-way messaging into Dynamics interface with workflows for sales and customer care New York, NY – June…
When businesses start messaging their customers, they have to worry about more acronyms than ever–and we’re not just talking about “LOL” or “TTYL.” TCPA and GDPR are both regulations that…
